Steady Under Pressure: Practical Stress Management for Municipal Tax Professionals

FREE WEBINAR FOR MEMBERS ONLY

(THERE WILL BE NO RECORDING OF THIS EVENT)

Join Kristopher Marks from VĪV Mental Health and MEDIAN Workplace Solutions for a FREE 60 minute webinar!

Municipal tax roles are uniquely front-facing and can often be emotionally-loaded. Conversations often involve financial strain, frustration, or conflict — and employees are expected to remain calm, accurate, and professional. This session helps participants understand how stress shows up in enforcement, collections, and customer service roles, and provides realistic tools they can use during and after difficult interactions. Participants will learn how to: Recognize early signs of stress overload in themselves Stay regulated during tense or emotionally-charged interactions Set healthy personal and professional boundaries with the public Recover quickly and safely after engaging in difficult conversations Build and implement small, daily habits that help to reduce and mitigate burnout

Best for: Front-line staff, collectors, customer service, supervisors